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Shipping and Handling
We ship Monday through Friday. If there is any
information missing from your order or any questions, you will be contacted within 24 hours via email for immediate resolution.
Orders
are shipped within 2-3 business days of receipt. Some items are shipped via US Priority, and some via UPS Ground.
If you need product quickly, please contact us for special arrangements and expedited pricing (customerservice@gamesandcelebrations.com). To better maintain quality, we have several locations that specialize in certain products, meaning that you order
may arrive in more than one shipment. We will notify you if this would apply to your order.
We only ship within the United States
only(Hawaii and Alaska included).
We offer a flat shipping/handling rate of just $3.85
for all orders. As a result, no bulk discounts are offer for larger quantity orders as we do absorb additional shipping
expenses for these orders
Sales tax is applied for Illinois residents only of 8.75%.
Payment
Pay securely online using PayPal. You are not required to have
a PayPal account to place an order. You may also pay by check or money order using our PAY BY MAIL form. No cash please as we are not responsible for items lost in the mail. Personal checks will be held for 5
business days before orders are shipped. You may also order by phone (847)513-3738. We currently do not have a
toll free number so if you would like to avoid long distance charges, simply email as much of your order information as you
have to customerservice@gamesandcelebrations.com and we will follow up with you through a courtesy call from our Customer Service Manager. Please DO NOT email any sensitive
information such as credit card numbers or bank account information. We will call you to collect such information.
More information about us
We are privately owned and operated by Games and Celebrations.com,
Inc. We have been in business since June 30, 2003 and are a member of the Better Business Bureau's Reliability Program.
You may access our BBB history online by using the link on our home page or any or our product pages.
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Customer Satisfaction Guaranteed
GAMES: If you find an error in one of our games, the
Initial Game Pack is FREE and we will immediately replace the game. If you are not completely satisfied
with our product for any other reason, we want to hear about it. We will do what we can to make it right. Our return
policy is aimed at Complete Customer Satisfaction.
FAVORS/GIFTS: We purchase only the highest quality
items for your event. If you are not completely satisfied please contact us for a return authorization.
EDIBLE ITEMS: We cannot accept returns on
any edible items. If you have an issue with any of our edibles, then please contact us at customerservice@gamesandcelebrations.com for resolutoin. You will not be stuck with product that you cannot
use!
PLEASE BE AWARE: Pencils are not sharpened when
shipped, however each Game Pack includes a pencil sharpener for your convenience.
PERSONAL INFORMATION: At no time will any
of your personal information be given to third parties for any reason other than what is needed to fill your order.
Games and Celebrations.com does not sell customer lists or provide any information that could be used for solicitation purposes.
PAYMENT INFORMATION: We use PayPal for our
payment processing (you are not required to have a PayPal account to purchase items from us). We have asked PayPal to
maintain any sensitive payment information such as credit card numbers, bank account numbers, etc. We simply receive
verification that payment is received and at no time are we provided with this information. Our goal is to make your
online shopping as safe as possible.
PRICE MATCH POLICY: We will meet or beat
the prices of our competitors for most of our products. If you find one of our items cheaper on a different website,
then please email the link to the page displaying the product in question, your suggested price, and the quantity that you
would be interested in purchasing. We will review the item and let you know if we will meet the price or beat it.
Not all products will qualify for this as some of our items are kept close to wholesale prices. Send
inquiries to customerservice@gamesandcelebrations.com. Responses will occur within 24 hours direct from our Customer Service Manager.
HAVE A LARGE ORDER? Do you have a larger
order and feel that you deserve a break on price? Feel free to contact us and let's see how we can work together
on meeting your budget. Please email us at admin@gamesandcelerbations.com and let us know that item and quantity that you would like to purchase.
We do not want you to compromise on your special event over a few dimes.
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Need help?
Need alot?
Do you have an exceptionally large order? Please contact us for a deeper discount than what we may show here.
LOW SHIPPING!
There is a flat shipping/handling rate of only $3.85 on all orders, regardless of the size of your order. Orders
usually ship within 1-3 days unless otherwise stated. We use a combination of USPS Priority and UPS Ground Service in
order to keep our shipping costs low. If you need expedited shipping, please contact us for a quote. customerservice@gamesandcelebrations.com.
100% Customer Satisfaction Guaranteed!
Offering a 30-day, no questions asked, return policy.
If you are unhappy for any reason simply return your product for a full refund.
U.S. Orders only please.
Some international orders are possible, but please contact us first for product availability in your area and a shipping
quote.
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Pay securely using PayPal.
You are not required to have a PayPal account to use our
checkout system.
OUR PROMISE TO YOU!
We promise to give you the attention that you deserve!
Games and Celebrations.com prides itself in maintaining oustanding levels of personalized customer service that are rarely
found in today's online shopping. When you place your order, whether you need our help or not, you are assigned a specialist
who is watching your order from start to finish and is ready for your questions. We refer to our customers by name and
not by order number so if you need to contact us, please use your full name and order date. Email is usually the quickest
way to reach us, however we welcome your calls.
Owned and Operated by Games and Celebrations.com, Inc
Schaumburg, IL. 60194
847-513-3738
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